Our processing time to pack your order is 2-5 business days. During high-volume shopping times, shipments may take a little longer. 

Customized and made-to-order items require additional time to produce, even when expedited shipping is selected. Because these items are made just for you, they are final sale and not eligible for returns.

For orders that include custom embroidery, please allow 2-3 weeks until ready to ship.

For orders that include made-to-order products (Terry Letters, Terry Stars, and Numbers, please allow 4-7 business days until ready to ship.

Please note that if an order includes both customized and non-customized items, the full order will ship once the customized items are ready.

Returns: All sales are final. However, it is our goal to make sure you get exactly what you want, every time. If you have any questions or concerns about an order, please email us at [email protected].